COVID-19 – ACI-NA Passenger Expectation Survey

COVID-19 – ACI-NA Passenger Expectation Survey

The skies have missed you. They are eagerly awaiting your return. When you decide to jet again is, of course, up to you. However, states across the country are starting to ease COVID-19 restrictions, and Yeager Airport is hard at work putting plans in place to keep you safe and comfortable when you walk through our doors.

Yeager Airport, in partnership with Airports Council International-North America (ACI-NA) along with hundreds of other member airports, is busy planning to welcome you back to travel. Our staff has been on weekly strategy calls since the beginning of the pandemic.  ACI-NA has put together a passenger survey to assist airports in planning for post-COVID-19 travel.

We are asking all of our passengers, former, current, and future, to take this short survey (Available Here).  We want you to feel comfortable coming to CRW. Your answers ensure that we can provide for you a safe and comfortable experience at Yeager Airport.

Thank you in advance for your time and answers! Stay safe, and #FlyCRW.

The Airports Council International-North America (ACI-NA) is the voice of North American airports, representing local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. ACI-NA is the largest of the five worldwide regions of the Airports Council International (ACI). Our members represent more than 300 airports operating in the United States and Canada and nearly 400 aviation-related businesses. More at https://airportscouncil.org/.

Airline Policies Regarding Face Masks

Airline Policies Regarding Face Masks

When COVID-19 took hold over the United States, the entire country came to a halt. Shops closed, restaurants shut their doors and stay-at-home orders were put in place. With those protective measures in place, air travel came to an abrupt stop. Fast forward a few months, and the wheels of the country are slowly starting to turn again.

As we begin the long road back to normalcy, what is air travel going to look like? Airports across the country are going to have their own guidelines, but the airlines are also going to have new policies.

Let’s take a look a the guidelines from the four air carriers that service Yeager Airport.

Delta – Passengers and employees are being required to wear a mask or an appropriate face-covering starting at the check-in lobby and across Delta touch points. That includes Delta Sky Clubs, boarding gate areas, jet bridges, and onboard the aircraft for the duration of the flight.

Certain seats on the aircraft are also going to be blocked off. First Class seating is going to be capped at 60 percent, and the rest of the cabin is going to be capped at 50 percent.

American – Passengers are being required to wear a face-covering while flying, except very young children or people with a condition that prevents them from wearing one. Your face covering is going to have to be on before boarding the plane.

United – Passengers and employees are being required to wear face coverings while on the aircraft. Small children, people with certain medical conditions are not going to be required to wear a mask. Temporarily shutting down self-service kiosks in most locations. Passengers are also being asked to self-scan boarding passes at the gate. Boarding fewer people at a time.

Spirit – Passengers and employees are being required to wear face coverings on the aircraft. Small children are exempt.

TSA has also updated some of its policies and procedures. If you are not able to renew your expired license, you may still use it as an acceptable form of identification at the checkpoint. TSA will accept expired driver’s licenses a year after the expiration date, plus 60 days after the duration of the COVID-19 national emergency. You’re also allowed to bring hand sanitizer in your carry-on bags until further notice. The bottle has to be 12oz or less, and the bottle may need to be screened separately, which may add time to the checkpoint screening.

Yeager Airport is also asking passengers to maintain proper social distancing guidelines. We have put markings down at the TSA checkpoint to keep people six feet apart. Our support services staff has also been cleaning the entire airport four times a day, since the beginning of March. They pay special attention to high touchpoint areas like doors, check-in areas, seating at gates, and bathrooms. We ask that while you are waiting at the gate to allow a seat between you and other passengers.

We are looking forward to seeing our passengers again. We have been working hard to prepare to welcome you back. If you have any questions about Yeager Airport is doing or has done to keep you safe, don’t hesitate to call. If you have specificquestions about your airline, please visit their website, the links are below. Stay safe and remember, #FlyCRW!

For more information regarding airline COVID-19 policies please see links available here: Airline Information

Airline Loyalty Status and Rewards During COVID-19

Airline Loyalty Status and Rewards During COVID-19

Working from home, homeschooling kids, businesses closed.

Everything we typically think of as normal is different right now. So during all of this, what can you do to bring some sense of normalcy back to your life?

The answer to that question is going to be different for everyone, but at CRW we know our loyal travelers might be eager to book their next trip. Maybe you have built-up rewards miles with your favorite airline and you’re ready to use them, but you aren’t sure how or when to book rewards flights.

First things first, if you’re worried about losing your status with your favorite airline, many of them are offering extensions through 2021. The status you have now may be locked in for another year, regardless of how many miles you rack up. So check with your airline about their extension policies for rewards members.

If you’re ready to start booking flights for later in the year, now could be a great time to use your rewards points or miles. If that is you, The Points Guy is a great resource to track all of the deals. Some popular domestic destinations are going for as little as 4,000 miles each way. There are international flights during the 2020 holiday season that are going for 120,000 miles round trip.

If you plan on booking using your rewards or miles right now, it’s important to know your airlines’ cancellation and rebooking policy. Airlines have been adjusting their policies during the COVID-19 pandemic. Make sure you contact your airline before booking, so you know their current policy.

As we continue to move through this ever-changing situation, it is hard to tell what the future holds. But now might be the right time to, at the very least, see what deals are out there to use your hard-earned rewards. What could be a better escape than dreaming about your next trip?

Remember to #FlyCRW

REAL-ID Requirements Delayed Due to COVID-19

REAL-ID Requirements Delayed Due to COVID-19

Due to the ongoing COVID-19 pandemic, President Trump announced a one year delay for the REAL ID drivers license requirement. 

The REAL ID, or Federal ID, is going to be required for anyone traveling on an airplane in the United States. The law was set to take effect on October 1, 2020, but is now being pushed back until October 1, 2021. 

“States across the country are temporarily closing or restricting access to DMVs,” said Acting Secretary of the U.S. Department of Homeland Security Chad Wolf. “Extending the deadline will also allow the Department to work with Congress to implement needed changes to expedite the issuance of REAL IDs.”

Congress passed the REAL ID Act in 2005. The law established minimum security standards for state-issued driver’s licenses and identification cards.

In West Virginia, if your drivers license has a gold star in the upper right hand corner, it is a REAL-ID. For more information about REAL-IDs, or how you get one please click the links below:

FAQs about REAL-IDs: https://www.dhs.gov/real-id-frequently-asked-questions

How to get a REAL-ID: https://transportation.wv.gov/DMV/DMVFormSearch/Drivers_Licenses_REAL_ID_cards_brochure.pdf

TRAVELER UPDATES: Yeager Airport is OPEN. We continue to work with our public health experts and partners to monitor COVID-19. If you have an upcoming flight, please reach out directly to your airline with any questions about your flight status. Please see yeagerairport.com/press-releases/ for updates.
TRAVELER NOTICE: Yeager Airport is OPEN. Your safety remains our top priority. Due to COVID-19, we are limiting access to the terminal building to ticketed passengers and rental car customers only. Those picking up passengers are asked to wait outside.
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